Front of House Manager

As a part of the management team you will inspect dining room serving stations and tables for cleanliness and neatness, while maintaining operational effectiveness. You will spend approximately 25% of your time assisting with the day to day work such as restocking supplies, setting tables, bussing tables, and expediting food levels at all food stations. You will collaborate with the entire culinary team to ensure successful openings of new cafés and concepts. The Assistant Front of House Manager will report to the Senior Front of House Manager.

As a representative for our company you will serve as an ambassador to our customers, you will be the frontline for customer service. You will serve as a host/hostess to customers and support kitchen staff by accommodating any special needs of guests. As a part of the management team you will inspect dining room serving stations and tables for cleanliness and neatness, restock supplies, set tables, buss tables, and expedite food levels at all food stations.

Essential Functions

1. Manages FOH staff, including scheduling, performance feedback, uniforms, discipline, investigations and terminations.

2. Coordinates/ Assigns activities of FOH personnel to provide fast and courteous service

3. Responsible for ongoing training and professional development of staff members

4. Effectively communicates with fellow café management to ensure effective and efficient operations without issue.

5. Effectively builds trust with staff members and fellow café management by providing clear and honest communication and feedback

6. Evaluates the quality, care and morale of the staff and strives to improve these areas through solid communication, care with schedule-writing, work group leadership, etc.

7. Sets operational goals and follow-up plans for the work unit. Directs and holds all work unit staff accountable for those goals

8. Conducts Safety Trainings

9. Ensures the cleanliness of the Front of the House by maintaining to specified standards, passing Health Department audits with a 90% or better, and training staff on proper sanitation guidelines

10. Ensures compliance with inventory procedures to monitor product levels to avoid over-ordering

11. Accommodates and special needs of the guests

12. Inspects dining room service stations for neatness/cleanliness, correct food signs, restocks food and condiment stations while avoiding contamination

13. Train FOH employees on all service stations

14. Interview new FOH personnel

15. Direct team members on daily work assignments

16. Monitors the amount of guests dining in the café to provide accurate cover numbers to chefs

17. Oversee and manage stock/Re-stock utensils, plates, glasses in the service area

18. Uses carts to transport utensils, glassware, plates, and food

19. Oversee and manage restocking of food and condiment stations while avoiding contamination

20. Must be knowledgeable of food allergens

21. Proficient on Publisher or any software assign/provided by culinary team to create food signs

22. Manage all PTO requests to ensure the café is properly staff at all times

23. Oversees cleanliness and polishing of all small wares such as plates, cups, silverware etc.

24. Ensures all back up foods are properly label and properly stored to HACCP regulations

25. Monitor small ware inventories and order replacement as needed

26. Maintain an extensive floor presence to support FOH and back of the house staff.

*NOTE: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks which are illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed or assigned by this position.

Knowledge and Skills

1. Interpersonal and organizational skills

2. Excellent restaurant/hotel/catering managerial experience

3. Sense of urgency

4. Excellent verbal skills

5. Excellent multi-tasking skills

6. Excellent customer service skills

7. Professional appearance

8. Ability to move throughout the café and kitchen

9. Ability to wipe down table tops, table legs, pick up debris off the floor, and wipe down booth seats in all areas of the operation

10. Knowledge of safety and sanitation in the work place

11. Ability to manage and lead a team

Education and Work Experience

1. High school diploma or GED/Hospitality Management Degree

2. 5+ years of experience in a food service operation and or customer service role

Work Environment

1. The work environment for Front of House includes the following large kitchen environment elements and exposures

a. Fast paced kitchen

b. High sense of urgency

c. Moderate to high noise level

d. Exposure to soap and cleaning solutions

e. Slippery/uneven surfaces may be encountered

Requirements

1. Must have and maintain an active ServSafe Managers Certification.

Physical Demands

1. Some heavy lifting (may lift 10-50 lbs.) and possible moving of equipment required

2. Specific vision abilities required by this position include close vision

3. Repetitive hand motion carrying food containers, using carts both loaded and unloaded

4. Standing, walking, bending/twisting, and balance are all required to perform job task

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Physical requirements include stooping, standing, climbing and frequent lifting of a minimum of 50 lbs. of equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Under The Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

Authorized to work in the U.S.